Technician Terms & Conditions
For technicians and service professionals who accept work through UBOND Services.
Important. This is a strong operational and legal framework, not a guarantee that UBOND can never face a claim. Contractual penalties, liability exclusions, customer rights, privacy duties and contractor issues remain subject to applicable Indian law and the facts of each case. Any fixed penalty must be reasonable and expressly agreed, and is never an automatic punishment overriding law.
1. Onboarding & KYC
You must provide truthful identity, address, bank/payment, skill, qualification and other required onboarding information.
2. Verification
UBOND may conduct lawful KYC/background verification with the required notice and consent, and may suspend onboarding where verification materially fails.
3. Independent relationship
Unless a separate agreement or law provides otherwise, these Terms do not by themselves create employment, partnership or agency.
4. Job acceptance & SLA
Accepted jobs must be attended and completed professionally within the confirmed slot/SLA. Repeated unjustified late arrival, no-show or cancellation may result in reduced job allocation, suspension or other action under the applicable policy.
5. Customer safety & conduct
No abuse, threats, harassment, discrimination, intoxication while working, violence or inappropriate conduct. Serious incidents may result in immediate suspension and lawful reporting.
6. Pricing & overcharging
You must follow approved prices and may not overcharge, create false quotations or demand unauthorised amounts.
7. Payment / settlement — every Tuesday
Eligible technician payouts are processed every Tuesday after successful job completion, the required records/approvals and payment reconciliation — subject to dispute, reversal, fraud review, bank/payment failure or a lawful hold.
8. Unauthorised cash
Unauthorised cash collection is prohibited. Amounts collected without approval may be recovered after verification and may trigger suspension/termination and lawful remedies.
9. Direct deal / diversion
You shall not use UBOND leads, customer contact information or platform opportunities to divert customers into unauthorised off-platform work in breach of your written obligations.
10. Direct deal — consequences
A verified diversion may lead to loss of the related commission, recovery of proven losses or contractually agreed reasonable compensation, suspension or termination. Any fixed pre-agreed compensation must remain reasonable and subject to applicable law.
11. Property / theft / damage
You shall not steal, misuse or intentionally damage customer property. Proven misconduct may result in recovery, termination and civil/criminal action as applicable.
12. Parts
Parts must be accurately represented. Counterfeit, stolen or misrepresented parts are prohibited.
13. Job records
You must maintain accurate diagnosis, customer approval, job completion and parts records.
14. Safety
You must follow applicable safety standards, manufacturer instructions and use suitable tools/PPE. You remain responsible for your own unlawful acts, negligence, fraud and wilful misconduct to the extent permitted by law.
15. Customer data
Customer phone numbers, addresses, OTPs, photos and service data are confidential and may be used only for authorised service.
16. Revisit
Where a UBOND service warranty/revisit applies, you must cooperate with authorised quality checks and revisits according to the service policy.
17. Fraud
Fake completion, forged KYC, manipulated records, commission fraud, impersonation or other dishonest conduct may lead to suspension/termination and lawful recovery/action.
18. Termination
UBOND may suspend or terminate for material breach, fraud, safety misconduct, serious complaints, unauthorised collections or customer diversion, subject to applicable law/agreement.
19. Disputes
Please first raise payment/service disputes through UBOND's official process. Your statutory rights remain unaffected.
General provisions
G1. Electronic records. Booking logs, invoices, OTP confirmations, job sheets and lawful electronic communications may be retained as business records and used as evidence subject to law.
G2. Severability. If a provision is invalid, the remaining provisions continue to the extent legally permitted.
G3. Updates. UBOND may update these Terms by publishing a revised version with an effective date, subject to applicable law.
G4. Effective date. 12 October 2026.
G5. Contact & legal details. UBOND Services (Udyam Reg. UDYAM-GJ-24-0246682), E-502, Motnath Residency, Near Water Tank, Harni, Vadodara, Gujarat – 390022. Official support: support@ubond.in · +91 9725705784. Grievance Officer: Vaibhav Gaurangkumar Rana (support@ubond.in · +91 9725705784). These Terms are read with UBOND's Privacy Policy, Refund/Cancellation Policy and Service Warranty Policy.
Legal framework note. These Terms are informed by the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 where applicable, the Indian Contract Act, 1872, applicable information-technology/electronic-record rules, and the Digital Personal Data Protection Act, 2023 to the extent in force. The exact obligations depend on UBOND's actual platform and contractual model.